Returns & refund policy

Shipping & Returns Policy
Welcome to Glamourpulsee! By placing an order on our website, you agree to the terms and conditions outlined below. These policies are designed to ensure transparency and provide a safe shopping experience for all customers based in the United States.

Delivery Information

Shipping Carriers: We use trusted carriers such as USPS, FedEx, and UPS to ensure your package arrives safely.

Tracking: Once your order has been shipped, you will receive an email with the tracking number and a link to track your package.

30-Days Return Policy
You have 30 days calendar days from the date of delivery to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition you received it.

It must be in its original packaging with tags attached.

Proof of purchase (order confirmation or receipt) is required.

How to Start a Return
To initiate a return or exchange, please contact our customer support team:

Email: support@glamourpulsee.com
US: +1 (213) 340-5566​
Once your return is approved, we will provide you with a return shipping label and detailed instructions. Please do not return any items without prior approval.

Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately upon delivery. We will work quickly to resolve the issue, whether through a replacement or refund.

Exchanges
We offer free exchanges for the following reasons:

Damaged or defective items

Incorrect product or size received

To request an exchange, contact us using the information above.

Refunds
Once we receive and inspect your return, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5 business days. Please note that it may take additional time for your bank or credit card company to post the refund to your account.

Restocking Fees
We do not charge any restocking fees on returns or exchanges.

Need Help?
Our customer service team is available Monday–Friday from 8:00 AM – 5:00 PM (PST).
Feel free to contact us with any questions regarding your order, return, or shipping status.